Harry Dickins has been left fuming and has lost thousands of dollars in revenue after more than a week without phone service at his Yarrawonga business.RACHEAL WILLETT May 13, 2014 3:23pm
Harry Dickins Tyre Service was reconnected over the weekend, without notice, restoring his usual phone number of 5744 3900.
The reconnection was a relief for Harry who last week faced the prospect of losing the business number he’d had for the past 14 years.
The business phone was disconnected without warning on May 1 when telecommunications wholesaler Conec2 had several companies in its control placed in administration.
His was one of an estimated 10,000 clients in Victoria alone that found themselves without service.
The Yarrawonga Chronicle had reports of some residential clients being impacted by the collapse, with few reports of other businesses being affected.
“I just picked up the phone and it was dead – no warning, nothing,” Harry said.
“Since then it’s been a run around trying to find out what I can do.”
All landline connections were lost, Harry’s eftpos connection remained for 24 hours before it was also disconnected and he had limited internet access.
Harry said he contacted Telstra, seeking to switch to their service, only to be told it would be at least a three working day wait.
“When I called back after the three days, they said that was incorrect and it would more likely be five to ten working days,” Harry said.
“In the meantime I had no phone service – I’d say I lost 99% of my normal business.
“We fitted one tyre in three days – you don’t realise how much you rely on people being able to call the business rather than dropping in.”
Harry relied on word of mouth to let people know he was still operating, as the recorded message received when the landline is called just said the phone number was disconnected.
“It didn’t say ‘temporarily’, just ‘disconnected’ so people probably thought we’d shut up shop,” he said.
Harry said he was informed initially by the telecommunications ombudsmen that even if he could get a new service connected, he would likely not get his old number back.
“I’ve had the same number here for 14 years, it was the number here before I bought the business,” he said.
“They said it belonged to the phone company and because they are in administration it is kept in contract with them – they somehow own my phone number.”
Thankfully, Harry’s landline was reconnected over the weekend. He is assuming the company was bought out by another, but as yet has not had any communication from the phone provider.
Harry Dickins Tyre Service can be contacted on 5744 3900.
Children enjoy sixth Shepparton Community Reading Day at various locations in central business district.
Living with a disability will be in the spotlight on Wednesday, December 3 when community organisations compete in an ‘all abilities’ challenge through the streets of Yarrawonga.
Last week Victorian Collections passed a major milestone, with the 50000th historical object record from the state’s heritage collections uploaded to the site.
Hundreds flocked to Gunbower on Sunday to watch the Gunbower Pacing Cup.
The Christmas decorations exhibition at the Rochester Shire Hall was a hit with many visitors.
Local recovering after workplace injury
Simone Robson and her young daughter shouldn't even be alive - but she has found a remarkable form of rehabilitation that could lead on to something much bigger.
No luck for Finley in Murray Valley cricket.
Tayla Edsall has donated her long locks to the Cut for Cancer program, which makes wigs for cancer patients.
Cobram entrant joins hundreds starting the Massive Murray Paddle.
Deniliquin business Charlie Carp attracts international interest.
A spring Future Orchards walks will be held at Coomboona on Friday November 28 from 9.30am.
Top price was a pen of first-cross border leicester/merino ewes offered by Tony and Anne Mort of ‘Mardie’, Winton and purchased by Heath Cowell of ‘Mundara’, Tallarook for $208.
Discover unbelievable local deals from local businesses every week in the Goulburn and Murray Valley area with Leapon.com.au!
Search properties for sale or rent across North Central Victoria and Southern NSW. Visit your local website for local homes....
Search for published and unpublished photos from McPherson Media Group newspapers and magazines. All our photos are available to purchase.
Place an advertisement in any one of McPherson Media Group's local newspapers.