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Campaspe Shire satisfaction rise

Campaspe Shire experiences rise in resident satisfaction according to State Government survey.

June 11, 2014 3:45am

Campaspe Shire has achieved an eight per cent increase in it’s overall performance rating based on this year’s community satisfaction survey of local government.

Conducted between January and March each year by the Victorian Government, the independent survey involves interviewing 400 people on their perceptions of how the shire is performing in community consultation, advocacy, customer service and overall council direction.

Compared to last, Campaspe Shire’s overall performance increased four to eight per cent in all key areas.

Campaspe Shire Mayor Ian Maddison said he was pleased with the results.

‘‘It is extremely pleasing the community believes there is a significant improvement in council’s overall performance and an important in every other key measurement area in the survey,’’ he said.

‘‘This is a reflection of the dedication, hard work and professionalism of our staff who deliver more than 120 services to the community every day.’’

Service areas scored most highly included arts centres, libraries, waste management, elderly support services and customer service, with service areas perceived as needing improvement including maintenance of unsealed roads, roadside slashing and weed control.

‘‘These results reflect council’s strong focus on providing high quality people services and first class facilities for our community,’’ Cr Maddison said.

‘‘We are very happy with the strong results and will continue to work with the community and look at the way we deliver our services and connect with the community.

‘‘Council will conduct an in-depth analysis of the local government survey results in order to gain a better understanding of the issues and this will help inform our future planning processes and service delivery.’’

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