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Survey reflects city’s ‘positive vibe’

The City of Greater Bendigo is proud of its results in the 2014 Local Government Community Satisfaction Survey.

BARABARA SUNGAILA June 19, 2014 3:10am

Community views of City of Greater Bendigo’s direction are on the ‘upswing’, improving four points in the past year, according to the 2014 Local Government Community Satisfaction Survey.

COGB exceeded regional and state averages on council direction by five points and residents were more than twice as likely to believe council performance had improved over the past year.

City of Greater Bendigo chief executive Craig Niemann said the results were not surprising given the positive vibe around town.

‘‘Greater Bendigo is brimming with pride and confidence and this has been captured in these results,’’ Mr Niemann said.

Key findings include:

For the third year in a row, residents have awarded the council a score of 63 for overall job performance, outpacing the regional average score of 59 and state score of 61.

Of the core performance measures, customer service ratings are highest and have remained consistently high over the past three years with an index score of 74 in 2012, 75 in 2013 and 75 in 2014.

Beyond overall core performance measures, residents were asked to rate council performance in 21 individual service areas. Ratings are positive for the majority of services tested. High scoring service areas were arts centres, libraries, appearance of public places and cultural activities, with scores of 75 or above.

Ratings for community consultation and advocacy are in line with regional and state averages.

Mr Niemann said while the results were pleasing there was always room for further improvement.

‘‘The city performs well across the board when compared with other municipalities, but we have no plans to rest on our laurels and will always strive to do even better,’’ Mr Niemann said.

He noted the difference between what residents saw as important and what they perceived as being council’s priorities and foreshadowed that further action might be needed to better inform residents of the work council did.

The survey is conducted annually and helps council set its priorities.

A random sample of 400 people was interviewed between January 31 and March 11 this year.

The survey is available online at www.bendigo.vic.gov.au/organisation .

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