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Campaspe Shire services show improvement

Campaspe Shire has bounced back after a disppointing 2013, the 2014 Local Government Community Satisfaction Survey has found.

BARBARA SUNGAILA June 19, 2014 3:20am

Campaspe Shire has turned around lagging community satisfaction levels in the space of a year.

The 2014 Local Government Community Satisfaction Survey showed a huge turnaround following last year’s results, which found the shire falling behind the state average and its own results from 2012 in overall performance, advocacy, customer service and community consultation.

It equalled or slightly outperformed the state average when it came to three of the five measures and scored only one point less than the state average on the other two.

The shire’s overall performance ratings this year were the most significant improvement, with an eight-point increase on last year’s figures.

It also achieved improvements in the other four measures which include community consultation, advocacy, customer service and overall council direction.

In addition, 71 per cent of residents who responded to a question about whether they believed Campaspe was heading in the right or wrong track indicated it was heading in the right direction, a 17-point improvement in residents’ outlook since last year.

Of the 25 individual service areas in Campaspe, on a performance index scale of zero to 100, arts centres and libraries (75), waste management (75), and elderly support services (73) were the highest-ranked .

Campaspe fell below 50 points for slashing/weed control and unsealed roads.

Residents said maintenance of sealed and unsealed roads needed improvement.

Cr Maddison said the overall results were a reflection of the ‘‘hard work and professionalism’’ of council staff.

‘‘It is extremely pleasing the community believes there is a significant improvement in council’s overall performance and an improvement in every other key measurement area in the survey,’’ Cr Maddison said.

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