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Ongoing internet woes for Echuca businessman

Echuca's Chris Feldbauer is frustrated with poor internet at his business.

RENEE THOMPSON May 22, 2014 8:20am

An Echuca businessman says he is fed up with the intermittent internet problems he and his employees experience at work.

Chris Feldbauer is reliant on the internet for his business, Pro-Sanding Services, which is in an industrial estate off Echuca-Kyabram Rd.

Mr Feldbauer said his business had been based in a building at the industrial estate for three years.

He said one of the reasons he set up shop there was because he was assured the internet would work.

He said the business had only had ADSL for less than 12 months.

‘‘Now we’ve got it, it’s good, but at the moment it’s considerably worse,’’ Mr Feldbauer said.

The impacts of intermittent internet meant he and his employees could experience periods of low productivity for hours at a time, he said.

‘‘At one stage a couple of weeks back we weren’t able to do anything for about four hours,’’ he said.

‘‘(It means) three people in an office with substantial wages sitting there twiddling their thumbs.’’

On Friday, The Riv reported on the findings of a Campaspe Shire survey, which revealed businesses and individuals were unhappy with existing internet services.

Businesses in particular were found to be crying out for high-speed broadband, with 91 per cent saying they would like to do more business online if their internet connection was better.

Mr Feldbauer said he had spoken to Campaspe Shire councillor Paul Jarman about the poor internet at his business.

Cr Jarman said he was aware that the issue Mr Feldbauer faced had to do with the fact his business was located at the ‘‘very end of the line’’ when it came to connectivity from the node connected to the industrial estate.

Cr Jarman said while he believed the specific problem was related to capacity rather than infrastructure, it appeared to be ‘‘a very good example of the speed of our broadband connections in Campaspe’’.

‘‘Chris is an example of what we’re advocating to NBN Co, as to why high-speed broadband internet needs to be brought to Echuca as soon as possible,’’ Cr Jarman said.

‘‘Campaspe Shire continues to advocate for high-speed broadband to be connected in the Shire of Campaspe and this customer’s problem is indicative of the type of connection issues that businesses experience in the shire and in Echuca-Moama.’’

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