Commuters on the Echuca line were the least satisfied of all regional Victorian train users on the issue of service frequency, an RACV report shows.By Renee Thompson
Echuca commuters are the least satisfied of all regional Victorian train users when it comes to the frequency of services, but the most satisfied when it comes to the condition of the train station itself, a new survey has found.
RACV’s On Track Survey results, released earlier this week, highlight which regional train lines in Victoria have the most and least satisfied commuters across a number of rail network issues.
Respondents to the survey question ‘Do you encounter any problems with the train station that you use the most?’ were presented with a list of 26 problems commuters might encounter and asked to indicate which applied to them.
RACV analysis by regional train lines found Echuca had the highest proportion of respondents unsatisfied with the frequency of train services at 23 per cent, followed by Shepparton (20 per cent) and Albury (14 per cent).
Along with 23 per cent of Albury train line respondents who indicated their frustration with trains not being on time, Echuca’s ‘services too infrequent’ complaint was the highest-ranked problem of all regional train line issues.
Commuters on Echuca line services were also the most likely of all regional train users to walk to the station (31 per cent) and to indicate inadequate walking/cycling paths to the station (13 per cent).
On a positive note, Echuca users were the highest proportion of all regional rail users to be satisfied with the state of the train station itself, with 17 per cent of Echuca respondents responding ‘there is nothing wrong with this station’.
The next highest proportion of users satisfied with their local train station was Ararat train line users, at 13 per cent.
RACV public transport and mobility manager Thanuja Gunatillake said the survey’s overall results showed regional Victorian rail passengers wanted more services, faster trains and extra carparks at their station.
‘‘These survey findings show that investment in rail services and infrastructure has not kept up with the state’s population growth,’’ Ms Gunatillake said.
‘‘RACV also wants action to remove level crossings across the rail network, not only to improve safety but to allow for more frequent train services.
‘‘At the moment, train services are constrained because of the need to keep traffic moving along intersecting roads.’’
The RACV’s On Track Survey’s top issues for Victorian regional commuters overall were:
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