Covering the Goulburn and Murray valleys

Elderly man left without phone, internet

An elderly Echuca man was cut off from phone and internet after telecommunications provider ONESeniors went into administration last week.

ZACH HUBBER May 14, 2014 3:34am

Fred Every had his phone switched off because the company ONESenior went into administration last week.

Fred Every has felt cut off from his wife for the past fortnight.

Since his over-55s telecommunications provider, ONESeniors, went into administration last week, the Echuca resident has been left with no phone and no internet.

His wife, Dot Every, has dementia and lives in a care unit.

‘‘I’ve been her carer for over 12 months and had to let her go,’’ Mr Every said.

‘‘I go and see her every day, but the phone was my direct link to her.’’

Mr Every, 85, said ONESeniors had not notified him and he only heard of the development through the media.

‘‘I made a phone call on the Thursday night (two weeks ago) and on the Friday morning when I made another one they said it was disconnected,’’ he said.

‘‘I tried a few more times until on the Saturday morning I heard on the radio that they had gone into administration.

‘‘They took my money the day before it stopped working.’’

Mr Every used to make advance fortnightly payments averaging $43.

He wrote a letter to the chief executive officer of ONESeniors, but did not receive a reply.

He will not retrieve his latest payment.

In a statement on the ONESeniors Facebook page, the company said administrators had been appointed ‘‘as a result of our supplier not being able to fulfil their obligations to supply services to ONESeniors’’.

Vocus Communications bought the company and released a statement on the page saying all customers would be contacted by mail and, if possible, email, phone, SMS or Facebook.

Without a phone or the internet, the legally blind Mr Every is only contactable via post and is yet to receive a letter.

It will matter little as Mr Every has joined Telstra at a cost of $20 a month more than his deal with ONESeniors.

‘‘My daughter and son-in-law were up on the weekend and helped me change providers,’’ he said.

Not all customers have the help Mr Every had.

Anyone else experiencing problems can contact the ONESeniors hotline on 133001.

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