Covering the Goulburn and Murray valleys

Council solutions could be a click away

Campaspe Shire Council is spruiking the benefits of a mobile app which will allow residents to notify them of council-related problems.

December 5, 2013 4:44am

Campaspe Shire councillor Neil Pankhurst showing the Snap Send Solve app on his iPhone.

Residents can alert Campaspe Shire about a council-related problem in the community thanks to the Snap Send Solve mobile phone app.

The app can be downloaded for free to Apple and Android phones and allows people to report an issue to the relevant authority anywhere in Australia.

Campaspe Shire councillor Neil Pankhurst said council was committed to embracing the opportunities of new technology for the benefit of the community.

‘‘The Snap Send Solve app allows members of our community or visitors to take a photograph of a problem, such as a pot hole, broken playground equipment or illegally dumped rubbish and send the image to council for follow up,’’ Cr Pankhurst said.

‘‘We are committed to improving our customer service delivery and this mobile phone app provides a convenient and practical way for residents to let us know when there is a problem that requires our attention.’’

Snap Send Solve is free, easy to use and gives users a way to report on their terms — no queues, no forms and no need to know in advance who to contact.

The app works out where you are, which authority manages incidents within that particular area, then, using a user’s own email address, sends through relevant information such as location, incident type and any related image to the correct contact anywhere in Australia.

‘‘Once council receives an alert from someone using the app, it is logged in our customer request system the same as any other. A council officer will then investigate the matter to work out the most appropriate course of action,’’ Cr Pankhurst said.

‘‘We encourage people to include their contact details when sending through an image, should more information be needed to ensure a successful outcome.’’

For information, visit

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