Deniliquin woman starts protest for better web connection.By Tyla Harrington
Deniliquin resident Justine Keech is calling on Telstra to upgrade its local communications tower to boost what she says is a ‘‘poor internet connection’’.
Mrs Keech contacted the Pastoral Times, saying she is ‘‘disgusted’’ with her slow internet speeds.
She has now offered to be the spokesperson for community members experiencing the same.
Mrs Keech lives only 6km from the town centre, on Greaves Rd.
‘‘The last phone call I’ve had with Telstra they said I have to go and speak to NBN (National Broadband Network) about the satellite, but they (Telstra) were supposed to upgrade the tower six months ago,’’ she said.
‘‘Essentially, Deniliquin’s network is saturated.
‘‘There are so many people in Deniliquin that are having difficulty with their internet speeds.
‘‘The tower should have been upgraded .
‘‘The speed test showed that it runs from about one second, then as the evening progresses it runs at 26 seconds and it’s unusable.’’
Mrs Keech said the slow internet connection has an impact on her husband Greg’s electrical business because he is dependant on the internet.
‘‘He can not deal with Essential Energy unless he is online,’’ she said.
‘‘It’s a fantastic way to do things but not when you have internet running at the speeds we do.
‘‘It’s not just my husband, the kids need it too (for study).’’
Mrs Keech said she has tried to get answers out of Telstra for some time, but said the complaints system is an exhausting one.
‘‘I have gone through the process and heard the answers they try and give us,’’ she said.
‘‘They’ve said ‘we will cancel your account’ but the problem for Deniliquin is we don’t have another provider to go to.
‘‘I’ve been ringing them the last two to three weeks and my problem has probably been completed four times (in the system) but it hasn’t been resolved.
‘‘It’s so hard to make a proper complaint that most people give up.’’
Mrs Keech does not believe the problem will be fixed in the near future without a combined effort.
She encourages anyone else experiencing internet problems to make their concerns public, either through a petition or through letters to the Pastoral Times.
‘‘We’ve been in conversations with Sussan Ley (about NBN) and with her safe seat of course nothing is going to happen.
‘‘And it (NBN) is not an immediate solution.
‘‘This is a huge problem and something as a community we should really be disgusted that we’re regarded so poorly.
‘‘I am happy to go to Telstra (on behalf of the town).’’
Mrs Keech said local residents cannot wait until 2019 to be connected to a more sophisticated system, saying something needs to be done now.
The Coalition’s NBN plan offers download rates of between 25 and 100Mbps by 2016 and between 50 and 100Mbps by 2019.
It has promised to connect the entire nation with its broadband plan by 2019.
The average cost to users will also drop if the Coalition plan is introduced, from a 2021 estimated retail price per month of $90 to $66.
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