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Internet services to improve

According to Telstra Countrywide area manager Steve Tinker internet services delivered to the Deniliquin township will improve.

TYLA HARRINGTON December 4, 2013 4:45am

Telstra Countrywide area manager Steve Tinker said despite no short term plan for deployment of 4G to the Deniliquin tower, internet services will be improved.

Mr Tinker told the Pastoral Times funding had been allocated for ‘‘development of improved backhaul that provides fixed broadband service’’ to the Barham and McCrabb Rd corner site, which is expected to be completed in March 2014.

The expected improvements come after several community members voiced their frustration against what they claim to be a poor internet connection being delivered to the local area.

‘‘This is a significant upgrade and will provide an improvement to the customer experience in that area,’’ Mr Tinker said.

‘‘Backhaul is the link that connects the equipment that provides the connection from the fixed telephone lines to Telstra’s core network and to the internet.

‘‘This is after we have already completed upgrades to the services in the exchange in Deniliquin in June and July 2013.’’

Mr Tinker said the tower was working ‘‘as expected’’ with the exception of a fault that has been identified and will be fixed ‘‘as soon as possible’’.

‘‘The current mobile technology in Deniliquin is the third generation in mobile technologies 3G (or 3G-HSPA) and is capable of delivering faster download and upload speeds compared to earlier generations such as 2G,’’ he said.

‘‘3G is deployed in various faster speed versions including 3G-HSPA+ and 3G-HSPA+ Dual Channel.’’

Mr Tinker also said a ‘‘thorough drive test’’ had been conducted on the mobile broadband services.

‘‘We have identified that one sector of the Deniliquin base station is performing to less than expectations, which could be causing performance issues for customers that are situated north west of the Deniliquin town centre,’’ he said.

‘‘This is now being fixed by our engineering team and we expect that the area should be back to expected performance in two weeks.

‘‘We are also going to audit the installations of some wireless broadband home installations as there have been reports of differing performance. This will occur within the next two weeks.’’

After taking the internet issue on board, Deniliquin Council manager economic and business development John Harvie said he was hopeful Telstra would come up with a solution.

He has spoken to Mr Tinker about the poor internet connection in the local area.

Mr Harvie said the internet speed was often questioned when businesses consider establishing themselves in Deniliquin.

‘‘From my point of view we just need to make sure we try and get the best internet speeds we can and in-line with what people are getting in metro areas,’’ he said.

‘‘Fast internet speeds are important and they are going to become so much more important with people shopping online and we need to make sure we’re competitive.

‘‘When people talk to council about establishing a business in Deniliquin, as well as issues of electricity and gas, how fast our internet is is always a question. It is an important aspect.’’

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