A Benalla family is astounded at their water bill service charges being about 20 times more than their usage costs.MEG PIGRAM November 12, 2012 4:48am
According to Pam and Ron Cook, their home is self-sufficient.
They have two rainwater tanks, use their food scraps for compost and have an automated system installed that pushes excess water from the tanks onto the gardens.
Yet they can’t understand the service charges on their water account from North East Water.
Their latest account received last month showed the Cooks had used $2.31 worth of water — that’s two cents per day.
Despite that $2.31 water usage fee, the couple is paying $48.58 in ‘service charges’.
‘‘It’s just ludicrous — we can’t let it pass up, we need to speak out about this,’’ Mr Cook said.
A frustrated Mr Cook took his concerns direct to North East Water where he claims he got ‘‘nothing much back’’.
‘‘They couldn’t explain it; I sent them a few emails and they basically told me that I just have to pay it,’’ he said.
‘‘There is nothing more Pam and I can do to save money — we are more conservative than most.’’
When the Ensign approached North East Water for a response, it wanted to know specific account details of the people in question, which the Ensign did not supply. The company then formulated a generic response.
‘‘North East Water, in response to this tariff concerned, have over the last five years revised its tariff structure from 33 per cent of operating revenue, coming from variable (volumetric) charges, to 66 per cent,’’ corporate services executive manager Anthony Herman said.
‘‘This has resulted in North East Water charging some of the lowest fixed service fees in regional Victoria.’’
But even that doesn’t sit well with Mr Cook, who said he feels North East Water charges the fees it does because people can’t shop around.
‘‘When it comes to electricity and gas, you have alternate options, you can look for a better deal, but when it concerns your water usage, you have nothing — except North East Water,’’Mr Cook said.
His response to fixing the problem lies with offering customers a rebate for those who are conservative.
‘‘Reduce the service charge for those who don’t use huge amounts of water — it is absolutely ludicrous that we are paying the same amount as someone who doesn’t have tanks at their home,’’ he said.
Mr Herman said North East Water’s pricing submission for the next five years, 2013-14 to 2017-18, was being considered by the Essential Services Commission.
‘‘The Commission would welcome any customer feedback at their information session to be conducted in Wodonga on Monday, November 12, or through written submissions on such issues,’’ he said.
The sky is the limit for Wanganui Year 12 VCAL student Leigh Polan, 18, who decided to create two posters examining birdlife around the school.
The under 16 Pigeons kick started the YFNC's finals campaign with a resounding victory over the Paul Spargo led Scots College in the Grand Final of the AWJFL Elwyn Langford Shield at the Albury Sports Ground on Sunday.
Greater Shepparton City Council was successful in securing the National Cutting Horse Association Victorian Futurity Cutting Horse Championships for 2014 and 2015, with this year’s event scheduled from September 10-14 at Tatura Park.
An ad for the Healthy Ageing Project will be filmed in Echuca, Rushworth and Rochester today.
More than $15,000 was raised at a family day on Sunday. The event was to raise money for the families of Barry Purtell and Dave Lobb.
Book Week gets colourful turnout.
Deaprtment of Environment and Primary Industries unhappy about Mt Disappointment vandals.
Jerilderie Shire deputy mayor Ruth McRae handed the key over for the new Rural Fire Service station last Friday.
Farmers have a new weapon in the fight against mice.
Cobram kids learn about health with hospital as state-wide obesity campaign is launched.
Murray Irrigation to search for new boss after Anthony Couroupis finishes with the company.
A few anxious customers were outside the closed gates of the failed Bee-Jay Machinery business on Goulburn Valley Hwy in Shepparton on Tuesday morning, wondering what would become of deposits they had paid for tractors and other machinery.
The Benalla Indian Myna Action Group will pay a $1 per bird bounty on live birds delivered to CAL farm. National Party MP Bill Sykes donated $100 to fund the bounty.
Discover unbelievable local deals from local businesses every week in the Goulburn and Murray Valley area with Leapon.com.au!
Search properties for sale or rent across North Central Victoria and Southern NSW. Visit your local website for local homes....
Search for published and unpublished photos from McPherson Media Group newspapers and magazines. All our photos are available to purchase.
Place an advertisement in any one of McPherson Media Group's local newspapers.